Welcome to Vetspeed privacy notice

Vetspeed Limited is an IVC Evidensia group company, a global leader in veterinary care. See our website www.ivcevidensia.com for details. 

We respect your privacy and are committed to protecting your personal data.

This notice explains how we collect, use, and protect information about you, who we may share it with, and the rights that you have. This notice covers most of the ways in which you will interact with us, through the website, in our practices, on social media or via our Apps. 

It is important that you read this notice carefully so that you understand how we look after and process your personal data, and so that you are aware of your privacy rights and how the law protects you.

If we need to use your personal data in different ways, or for reasons not covered by this notice, we will let you know.  This could include notifications, signage in specific locations or other messages. We will also update this notice from time to time.

Please also note that this notice does not apply to data about your animal, which are covered by the Royal College of Veterinary Service (RCVS) guidelines. Data related solely to animals is not subject to data protection law.

What is included in this privacy notice?

1. Important information and who we are

2. The personal data we collect and how we use it

3. How we collect your personal data

4. Who we share your personal data with

5. International transfers

6. Keeping your personal data secure

7. Data retention

8. Being in control of your own information

9. Changes to this privacy notice and your duty to inform us of changes

1. Who we are

Controller

For the purpose of the UK General Data Protection Regulation, Vetspeed Limited is registered as a Data Controller with the Information Commissioner’s Office in the UK with reference number Z5812791, (collectively referred to as, “we”, “us” or “our” in this privacy notice.

Personal data processed by any company within the group will also be made available to other Group companies where we need to - for example, to provide or support our services to you, where we are under a legal obligation, or if you have given us your consent (for example for marketing purposes). 

You can find a list of companies in the IVC Evidensia Group (“IVC Group”) here, which includes brands such as Easy Direct Debits, VetsNow, PetAir, Pawsquad amongst others, which may be registered as separate Controllers with the ICO.

Contact Details

IVC Group has appointed a Data Protection Officer. If you have any questions about this notice, including any requests to exercise your legal rights, please contact them:

Other Controllers

Where you use our websites and click on external links, or visit our social media pages, your personal data may also be processed by the providers of those services – for example Meta (Facebook) or Twitter. Those sites will collect further information about you for their own purposes, separately from IVC Group.

Where we also use the data they collect, IVC Group might also be jointly responsible with the other company for determining how and why your personal data is used, and making sure that it is protected. 

2. The personal data we collect and how we use it

Data that we collect may include:

We will collect this data so that:

If you do not want us to use some of your personal data, we may not be able to provide services to you – for example payment data or contact details.

We do not normally collect or use ‘special category’ data, such as religion, sexuality, or health data.

3. How we collect your personal data

We use different methods to collect data. These include:

a) Directly from you - you may give us any of the above information by subscribing to one of our health plans or contacting us via social media, telephone, post, email, or face-to-face in one of our clinics. We may also collect data if you attend any events that we are participating in.

b) Automated technologies or interactions - as you interact with our website, we will automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other tracking technologies. We may also receive this technical data about you if you visit other websites which employ our cookies - click here to read about how we use our cookies.

c) Third parties - we may receive information about you from third parties such as:

Where we have received information from other sources, we will have informed you when we collected that data that it may be shared internally and combined with the data that we collect about you from your use of this website.

We do not normally collect or use ‘special category’ data, such as religion, sexuality, or health data.

Lawful basis for processing your personal data

Depending on the processing activity, we rely on at least one of the following lawful bases for processing your personal data under the UK GDPR:

If you fail to provide your information

If you fail to provide certain information when requested (such as your payment card details), we will not be able to sign your pet up to a health plan and you will not receive any associated benefits.

Marketing

You can ask us to stop sending you marketing messages at any time by clicking “unsubscribe” on our emails or asking your practice to change your preferences. If you have provided your consent, click here for information on how you can reject cookies and opt out of targeted advertising online.

We may ask you to confirm or update your marketing preferences if you ask us to provide further products and services in the future, or if there are changes in the law, regulation, or the structure of our business.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at privacy@ivcevidensia.com.

Please note, we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

4. Who we share your personal data with

As well as using service providers to support our business (data processors), we might share information with other separate organisations who are also Controllers. This may include:

Where any part of our business is outsourced, sold, or merged, and where permitted by law, we will share your data with the new provider so that services can continue to be provided to you. They may use your personal data in the same way as set out in this policy. We will of course inform you of any such change and give you an opportunity to opt out of your data being shared with a new provider.

5. International Transfers

IVC Evidensia is multinational company, and some of our business processes may take place outside of your own country. We ensure that your data continues to be protected to the same standards by:

IVC Evidensia in Europe and the United Kingdom (UK) currently uses service providers in the following countries/regions:

Please contact us at privacy@ivcevidensia.com if you want further information on the specific safeguards used by us when transferring your personal data out of the UK.

6. Keeping your personal data secure

We have security and other measures in place to help protect your data and limit how it can be access or used, and to identify and handle suspected breaches of personal data and other security threats

We limit access to your personal data to those employees, agents, contractors, and service providers who have a need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality and other contractual terms to protect your data.

If you would like to know more about how to protect your information and your computer and devices against fraud, identity theft, viruses and other online problems, please visit Get Safe Online. Get Safe Online is supported by HM Government and leading businesses.

7. Data retention

We will retain your data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax or reporting requirements.  In most cases, client personal data will be retained for a minimum of 7 years from the date at which we stopped providing services to you.

8. Being in control of your own information

Under the UK GDPR and Data Protection Act and EU data protection law you have some important rights available to you. In connection with these rights, you may:

Right to object

Your privacy rights include the right to object or restrict or suspend us from processing your personal data in certain circumstances. If you do object to, restrict or suspend our processing of your personal data, we may not be able to provide services to you. 

Some of these rights may be limited in some circumstances, or subject to exemptions.  If you want to exercise your rights, or to make a complaint, please complete a Rights request form or contact us at privacy@ivcevidensia.com.   

 

If we cannot resolve a complaint as you would wish, you may also make a complaint to the UK Information Commissioner’s Office (ICO) via their website, or via your local EU regulator

 

9. Changes to this privacy notice and your duty to inform us of changes

We keep our privacy notice under regular review, and will update it from time to time If we do, we will post the revised version here and change the date below (the date it applies from) and/or contact you directly where we deem appropriate to do so under applicable law.  You should check here regularly for the most up-to-date version of the notice.

This version was last updated on 5th July 2024.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us by contacting privacy@ivcevidensia.comor by visiting/contacting your practice directly.

Vetspeed Ltd. Registration Number: 1449974. Registered Address A505 Main Road, Thriplow Heath, Nr Royston, Hertfordshire, SG8 7RR
VAT No. 115 1416 58. Registered Address: The Chocolate Factory, Keynsham, Bristol BS31 2AU ©2024 Vetspeed Ltd

Tel: 01763 208909
Email: info@vetspeed-uk.com
Privacy policy